A computer freeze can be a frustrating and perplexing issue for users of Windows 11. It refers to a situation where the system becomes unresponsive, and the mouse cursor may still move but is unable to interact with anything on the screen. Computer freezes can occur unexpectedly and disrupt workflow, leading to lost productivity and a poor user experience. In this blog post, we will explore the phenomenon of computer freezes in Windows 11, understand its causes, and provide effective solutions to resolve and prevent such issues.

Dealing with computer freezes immediately is crucial for several reasons. First and foremost, it prevents potential data loss that may occur due to unsaved work during a freeze. Secondly, regular and prolonged occurrences of computer freezes can indicate underlying issues that might worsen over time, potentially leading to more severe system problems.

Understanding the Issue

In Windows 11, computer freezes with mouse movement occur when the system locks up, but the mouse cursor remains functional. This means that users can still move the cursor around the screen, but they cannot interact with any open windows or applications. This situation can arise for various reasons, including hardware conflicts, software issues, driver problems, system overloads, and more.

Causes of computer freezes in Windows 11

There are multiple factors that can contribute to computer freezes in Windows 11, including:

  1. Outdated or incompatible drivers: The mouse or other peripherals may have outdated or incompatible drivers, leading to conflicts with the operating system.
  2. Software conflicts: Certain applications or services might not work well with Windows 11, causing conflicts that lead to system freezes.
  3. System overload: Resource-intensive tasks or background processes can overwhelm the system, causing it to freeze temporarily.
  4. Hardware issues: Faulty or overheating hardware components can cause the system to freeze to protect itself from damage.

Also Read: How To Fix Earphones Not Working On Windows 11

Checking system requirements for Windows 11

One of the first steps in troubleshooting computer freezes is to ensure that the system meets the minimum requirements for Windows 11. Users should verify that their hardware, such as the processor, RAM, and storage, meets the specifications needed to run the operating system smoothly.

Verifying compatible Peripherals and drivers

To prevent conflicts, users should check the compatibility of their peripherals and ensure they have the latest drivers installed. Manufacturers often release updated drivers to improve performance and resolve known issues.

If Windows Update doesn’t find the drivers you need, you can manually update drivers through the Device Manager:

  • Right-click on the “Start” button (Windows logo) in the taskbar.
  • Select “Device Manager” from the context menu.
  • In the Device Manager window, expand the categories to find the device you want to update.
  • Right-click on the device, and choose “Update driver.”
  • You’ll have two options: “Search automatically for updated driver software” or “Browse my computer for drivers.” Choose the first option to let Windows search for the latest driver online, or the second option to manually select a downloaded driver file if you have one.

Also Read: How to Fix “Your device ran into a problem and needs to restart”

Running Diagnostic Tools to Identify Hardware Issues

Windows 11 offers built-in diagnostic tools that can help identify hardware problems. Users can run tools like Windows Memory Diagnostic to check for RAM issues or Disk Check to scan for disk errors.

The Windows Memory Diagnostic tool checks for memory-related problems, such as faulty RAM. To run it:

  • Press the “Windows + R” keys on your keyboard to open the Run dialog box.
  • Type “mdsched.exe” without quotes and press Enter.
  • You’ll be prompted to either restart now and check for problems or check for problems the next time you restart your computer. Choose the option that suits you, but keep in mind that the test requires a restart to run.

Optimizing Windows 11 Settings

Windows 11’s power settings can affect system performance. Users should ensure that their power plan is set to High Performance, which maximizes the system’s capabilities.

  • Press “Windows + Rto open the Run dialog box.
  • Type “sysdm.cpl” without quotes and press Enter.
  • In the System Properties window, go to the “Advanced” tab.
  • Under the “Performance” section, click on “Settings.”
  • You can choose between “Adjust for best performance” to disable all visual effects or “Custom” to enable specific effects you prefer.

Seeking Technical Support

If the user is not confident in their technical skills or the issues persist despite their efforts, seeking professional help like TickTockTech may be the best course of action. Here are some considerations when hiring technical support:

  1. Choose certified and reputable technicians: Look for technicians who hold certifications from reputable organizations such as Microsoft Certified Professionals (MCPs) or have extensive experience with Windows systems.
  2. Research customer reviews and testimonials: Before hiring a technician or service, read reviews and testimonials from previous clients to gauge their level of expertise and customer satisfaction.
  3. Verify costs and services: Ensure that you understand the cost structure and the scope of services offered by the technician or service provider. Avoid services that charge exorbitant fees upfront without clear explanations.
  4. Ask for a detailed diagnosis: Request a thorough diagnosis of the issue before proceeding with any repairs or solutions. This will help you understand the problem and the proposed solution.
  5. Inquire about guarantees and warranties: Check if the technician offers any guarantees or warranties for their services. This can provide added assurance that they stand behind their work.

Updating Mouse Drivers

Outdated or malfunctioning drivers can trigger freezes with mouse movement. Users should visit the manufacturer’s website to download and install the latest drivers for their peripherals.

  1. Open Device Manager.
  2. Expand “Mice and other pointing devices.”
  3. Right-click on your mouse driver and select “Update driver.”
  4. Choose “Search automatically for updated driver software.”
  5. Windows will update the driver if available.
  6. Restart your computer if prompted.

Addressing System Overload

Monitoring hardware resource usage:
Users can monitor hardware resource usage using Task Manager or specialized monitoring tools to identify resource-heavy tasks.

Identifying and managing resource-intensive tasks:
Once identified, users can close unnecessary applications or processes to relieve system overload.

Upgrading hardware for improved performance:
If the system consistently experiences freezes due to resource limitations, upgrading hardware components like RAM or the graphics card can provide a significant performance boost.

Analyzing Event Logs

Locating and interpreting relevant event logs:
Windows 11 maintains logs of system events, which can be accessed using the Event Viewer. Users should search for logs related to the time of freezes to gain insights into the issue.

Using event log data to troubleshoot freezes:
Event log entries often provide error codes and details about the source of the problem. Users can use this information to identify potential solutions.

To analyze event logs in Windows 11:

  1. Press “Windows + X” and select “Event Viewer.”
  2. Navigate to Windows Logs or Applications and Services Logs.
  3. Click on a log to view its events and details.
  4. Use filters to find specific events if needed.
  5. Save logs or clear them as required.

Resolving underlying issues based on event log insights:
Event log data can guide users in fixing underlying issues or lead them to more specific troubleshooting steps.

Scanning for and removing malware or viruses

Malware or viruses can cause system instability, including freezes. Regularly scanning the system with reliable antivirus software is essential.

Disk cleanup and optimizing storage

Disk cleanup tools help remove unnecessary files, freeing up storage space and potentially resolving performance issues.

Performing system and driver backups:
Regularly creating system backups and driver backups ensures that users can revert to a stable configuration if issues arise.

Updating BIOS and Firmware

BIOS and firmware updates provide improvements and bug fixes, contributing to system stability.

Checking for available updates and installation procedures:
Users should visit the manufacturer’s website for their motherboard and other hardware components to check for available BIOS and firmware updates.

  • Go to the manufacturer’s official support website.
  • Look for the “Support,” “Drivers,” or “Downloads” section.
  • Enter your model number to find the latest BIOS and firmware updates available for your system.

Frequently Asked Questions (FAQs)

Can outdated drivers cause computer freezes while the mouse still moves?

Yes, outdated drivers can cause conflicts with the operating system, leading to freezes. It is essential to keep drivers up-to-date to maintain system stability.

How can I identify if a specific software is causing the computer freeze?

The Task Manager can help identify resource-heavy applications or processes that may be causing conflicts and leading to freezes. Close the suspected software and observe if the freezes persist.

Are there any specific Windows 11 settings that commonly trigger freezes?

Some power settings, such as “Power Saver” mode, can restrict system performance and potentially cause freezes. Make sure to set your power plan to “High Performance” for optimal performance.

What steps can I take to prevent computer freezes in the future?

Regular maintenance, such as updating drivers and Windows, monitoring resource usage, and managing startup programs, can help prevent computer freezes. Keep your system clean and well-ventilated to avoid overheating.


In conclusion, computer freezes with mouse movement in Windows 11 can be frustrating and disruptive, but they are not insurmountable challenges. By understanding the causes and implementing the appropriate solutions, users can effectively troubleshoot and resolve such issues, leading to a smoother and more enjoyable computing experience.

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William is the primary Writer of the site. He has almost 6 years of experience in the field of technological innovation. William enjoys technology for all aspects, and he's still an ardent DIYer at heart. I've published hundreds of blogs.


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